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You can download a backup of your PennNet Phone greetings and messages beginning on the day of your cutover. Support providers will be notified of who is impacted and will communicate similarly but changed behavior. However, they will transition to similar functionality. We have prepared a toolkit that outlines the process, tasks, resources, and communication templates available to support providers as they migrate to the new service.

See the list below to learn which settings will migrate. Only some of your PennNet Phone settings will migrate to PennFlex Phone.After the cutover window, if you still experience any issues making or receiving calls, you should contact your support provider.You may experience intermittent connectivity during that one hour window. During the cutover window, which is typically 1 hour, your Penn phone number will transition to the new platform.You will be notified of the exact window of time and the date of your migration along with any instructions you need to follow.Support providers in your School/Center will begin communication with you up to 30 days before your phone number migrates from the PennNet Phone service to the PennFlex Phone service.However, some users may be opted out of having a physical phone if the mobile application meets their business needs. As part of this initiative, all phones will be replaced with newer models.

ISC is partnering with support providers in the schools and centers to identify which service offerings are the best fit for your organization.

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